SHIPPING POLICY
SHIPPING AND DELIVERY INFORMATION
STANDARD PROCESSING TIME FOR ORDERS IS 9-13 BUSINESS DAYS TO BE PROCESSED AND SHIPPED. PROCESSING AND SHIPPING TIMES MAY INCREASE DURING SPECIFIC COLLECTION LAUNCHES, HOLIDAYS, AND OTHER PEAK SEASONS. WE CANNOT CHANGE THE SHIPPING ADDRESS OR THE SHIPPING METHOD SELECTED AFTER CHECKOUT.
AMENDING A SHIPPING ADDRESS
WE CANNOT CHANGE THE SHIPPING ADDRESS OR THE SHIPPING METHOD SELECTED AFTER CHECKOUT.
ONCE AN ORDER HAS BEEN SHIPPED, AN EMAIL WILL BE SENT TO THE EMAIL ADDRESS PROVIDED ON THE ORDER WITH YOUR SHIPMENT'S TRACKING INFORMATION.
CUSTOMERS ARE RESPONSIBLE FOR MONITORING THE DELIVERY OF THEIR SHIPMENT ONCE AN ORDER HAS LEFT OUR WAREHOUSE.
U.S. SHIPPING OPTIONS AND COSTS
CONCEPT OFFERS FREE STANDARD SHIPPING FOR ALL ORDERS WITHIN THE CONTIGUOUS UNITED STATES. WE ARE UNABLE TO COMBINE SEPARATE ORDERS INTO A SINGLE SHIPMENT. WE DO NOT SHIP TO PO BOXES.
INTERNATIONAL SHIPPING OPTIONS AND COSTS
INTERNATIONAL SHIPPING RATES VARY. DURING CHECKOUT WE CALCULATE SHIPPING COSTS BASED ON YOUR LOCATION AND ESTIMATED WEIGHT OF YOUR PACKAGE.
INTERNATIONAL ORDERS - CUSTOMS FEES, IMPORT TAX & DUTIES
ALL INTERNATIONAL ORDERS (OUTSIDE OF THE USA) THE TOTAL AMOUNT YOU PAY INCLUDES ALL APPLICABLE CUSTOMS DUTIES & TAXES. WE GUARANTEE NO ADDITIONAL CHARGES ON DELIVERY.
INTERNATIONAL SHIPPING - ALL INTERNATIONAL ORDERS WILL SHIP EXPRESS COURIER (AIR) FREE AT CHECKOUT. SHIPPING METHOD CAN NOT BE CHANGED.
PLACING AN ORDER
FINAL SALE
ALL SALES ARE FINAL PLEASE NOTE THAT ONCE AN ORDER HAS BEEN PLACED IT CANNOT BE CANCELLED OR CHANGED
PREORDER
CONCEPT COLLECTS PAYMENT FOR ALL ITEMS PURCHASED ON PREORDER AT THE TIME THE ORDER IS PLACED.
ONCE AN ORDER IS PLACED, YOU WILL RECEIVE AN ORDER CONFIRMATION EMAIL. PLEASE NOTE THAT ONCE AN ORDER IS PLACED IT CANNOT BE CANCELLED OR CHANGED. WE CANNOT CHANGE THE SHIPPING ADDRESS OR THE SHIPPING METHOD SELECTED.
WE ARE UNABLE TO PRICE MATCH OR MAKE PRICE ADJUSTMENTS.
PAYMENT INFORMATION
PAYMENT METHODS
CONCEPT ACCEPTS VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS, APPLE PAY, GOOGLE PAY, AND AMAZON PAY. PLEASE NOTE ONLY ONE (1) FORM OF PAYMENT METHOD MAY BE USED ON A SINGLE ORDER.
PAYMENT TROUBLESHOOTING
FOR THE SECURITY OF OUR SHOPPERS, WE HAVE FRAUD PROTECTIONS IN PLACE DURING OUR CHECKOUT PROCESS. IF YOU ARE ATTEMPTING TO CHECKOUT AND RECEIVE THE FOLLOWING ERROR MESSAGE "TRANSACTION CANNOT BE PROCESSED" PLEASE CONTACT YOUR BANK IN ORDER FOR THEM TO AUTHORIZE THE TRANSACTION.
CHARGING YOUR CARD
ONCE YOUR ORDER HAS BEEN PLACED, YOUR CARD IS CHARGED ACCORDING TO THE AMOUNT AND CURRENCY OF YOUR ORDER, INCLUDING ANY APPLICABLE TAXES AND SHIPPING FEES.
REFUNDS FOR FULL oRDER OR ITEM CANCELLATIONS
IF WE NEED TO CANCEL YOUR ODER DUE TO A LACK OF PRODUCT AVAILABILITY, WE WILL NOTIFY YOU BY EMAIL AND WILL REFUND THE AMOUNT CHARGED IMMEDIATELY. PLEASE NOTE THAT IT MAY TAKE UP TO 10 BUSINESS DAYS FOR THE FUNDS TO REFLECT BACK ON YOUR BANK STATEMENT.
PAYMENT FOR PREORDERED ITEMS
WE COLLECT PAYMENT FOR ALL ITEMS PURCHASED ON PREORDER AT THE TIME YOU PLACE THE ORDER
INTERNATIONAL ORDERS - CUSTOMS FEES, IMPORT TAX & DUTIES
ALL INTERNATIONAL ORDERS (OUTSIDE OF THE USA) MAY BE SUBJECT TO SALES TAX, IMPORT DUTIES, AND CUSTOMS CHARGES AT THE RECEIVER’S EXPENSE. THIS RATE IS DETERMINED BY THE RECEIVING COUNTRY. PLEASE CONTACT YOUR LOCAL CUSTOMS FOR FURTHER INFORMATION.